Effective Date: June 15, 2025
Welcome to MyTutorWiz! These Terms and Conditions ("Terms") govern your access to and use of the MyTutorWiz platform, website, and services (collectively, the "Services"), provided by MyTutorWiz ("Company," "we," "us," or "our"), a sole proprietorship operating from Gurugram, Haryana, India.
By accessing or using our Services, you ("Parent," "you," or "your"), on behalf of yourself and any minor child(ren) for whom you register, agree to be bound by these Terms, our Privacy Policy, and any other policies or guidelines referenced herein. If you do not agree to these Terms, you may not access or use our Services.
1. Acceptance of Terms
1.1 By clicking "I agree," "Sign Up," "Register," "Book Demo," or by otherwise accessing or using any part of the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, which form a legally binding agreement between you and MyTutorWiz.
1.2 If you are accessing or using the Services on behalf of a minor child, you represent and warrant that you are the parent or legal guardian of such child and have the legal authority to bind them to these Terms. You agree to be solely responsible for your child's compliance with these Terms and for their use of the Services.
2. Service Description
2.1 MyTutorWiz provides an online education service platform that connects students (aged 4 to 18) globally with highly qualified independent freelance tutors ("Tutors") primarily located in India. Our Services include, but are not limited to, facilitating one-on-one online tutoring sessions across various subjects and curricula, leveraging AI-driven personalization tools, and providing related support services.
2.2 We facilitate the connection between you and Tutors. While we strive to vet and provide access to high-quality Tutors, MyTutorWiz does not directly employ Tutors. Tutors are independent contractors. We are not responsible for the quality of the individual tutoring provided by a Tutor, beyond our reasonable efforts in vetting and facilitating the platform.
3. User Accounts (Parent & Student)
3.1 Parent Account: To access most Services, you must register for a parent account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account password and are fully responsible for all activities that occur under your account. You agree to notify MyTutorWiz immediately of any unauthorized use of your account.
3.2 Student Account: As a parent, you may create profiles for your child(ren) under your account. You are responsible for ensuring that your child understands and adheres to safe online practices and the acceptable use of the platform.
3.3 Age Restriction: Our Services are intended for use by parents/legal guardians who are at least 18 years old. If you are registering a child who is a minor, you explicitly consent to the collection and processing of your child's personal data as described in our Privacy Policy and these Terms.
4. Payments, Pricing & Refunds
4.1 Pricing: All pricing for tutoring packages and services will be clearly communicated to you by our Customer Success Managers / Learning Advisors. Prices are subject to change at MyTutorWiz's sole discretion, but changes will not affect packages already purchased.
4.2 Payment Terms: You agree to pay all fees and charges associated with your purchased packages in accordance with the payment terms presented to you at the time of purchase. Payments are processed securely through third-party payment gateways. MyTutorWiz does not store your full payment card details.
4.3 Refund Policy:
a. Trial Classes: Free trial classes are offered at no charge and are non-refundable.
b. Paid Packages: Refunds for paid tutoring packages are subject to the following conditions:
c. A full refund may be issued for unused sessions if requested within 7 days of the purchase date, provided no sessions have been consumed.
d. For partially used packages, a pro-rata refund for remaining unused sessions may be considered, subject to an administrative fee of 10% and calculation based on the standard (non-discounted) rate of consumed sessions.
e. No refunds will be issued for sessions that have expired.
f. All refund requests must be submitted in writing to contact@mytutorwiz.com. MyTutorWiz reserves the right to deny refund requests that do not meet these criteria.
g. Package Tenure & Expiration: The tenure for the number of classes purchased will be calculated on a basis of two (2) classes per week.
For example, a package of 24 classes will have a tenure of 12 weeks.
A package of 48 classes will have a tenure of 24 weeks.
A package of 72 classes will have a tenure of 36 weeks.
A package of 96 classes will have a tenure of 48 weeks, and so on.
h. Grace Period for Unused Classes: Upon completion of the package tenure, a maximum grace period will be provided to avail any unused classes:
For a 12-week tenure, an additional 2 weeks grace period.
For a 24-week tenure, an additional 4 weeks grace period.
For a 36-week tenure, an additional 6 weeks grace period.
For a 48-week tenure, an additional 8 weeks grace period, and so on.
i. Expiration: All classes will be fully expired post the grace period. There will be no refund or any form of compensation for any unused classes thereafter. The same policy shall apply to renewals of packages.
5. Scheduling & Cancellations
5.1 Scheduling: Tutoring sessions are scheduled based on mutual availability between the student, parent, and Tutor. MyTutorWiz will assist in facilitating this scheduling.
5.2 Parent/Student Cancellations:
a. Regular Cancellations:
To cancel or reschedule a session without penalty, you must provide at least 1 hour's written notice prior to the scheduled session start time. Notice should be given through the Company's designated communication channel.
Cancellations made with less than 1 hour's notice, or a no-show by the student, will result in the session being charged as consumed from your package.
You are permitted a maximum of 4 regular cancellations per student per month (i.e., with timely notice as per 5.2.a). Cancellations exceeding this limit may result in the session being charged as completed.
Cancellation limits are calculated on a monthly basis and do not carry forward to subsequent months.
b. Emergency Cancellations by Student/Parent:
Definition: An "Emergency Cancellation" refers to an unforeseen and unavoidable event that prevents the student/parent from attending a scheduled session, such as sudden severe illness, family emergency, power outage, or internet connectivity failure that is beyond reasonable control.
Notification: In case of an Emergency Cancellation, you must notify MyTutorWiz as soon as reasonably practicable, ideally no later than 10 minutes before the scheduled session, providing a brief explanation of the emergency. Notice should be given through the Company's designated communication channel.
Resolution: You are permitted a maximum of 2 Emergency Cancellations per student per month. If timely notification is provided and within this limit, the session will be rescheduled at no additional charge to you. Emergency Cancellations exceeding this monthly limit may result in the session being charged as completed.
Discretion: MyTutorWiz reserves the right to determine, at its sole discretion, whether a cancellation qualifies as an "Emergency Cancellation" based on the circumstances provided.
c. Planned Long Leave by Student/Parent: If you plan to take a leave of absence for 5 or more consecutive sessions, you must notify in writing at least 1 day in advance. Notice should be given through the Company's designated communication channel. MyTutorWiz will coordinate with the Tutor to pause or reschedule sessions during this period. Sessions falling within a planned leave period notified as per this clause will not be charged to your package.
5.3 Tutor Cancellations:
a. Regular Cancellations by Tutor:
To cancel or reschedule a session without penalty, the tutor shall provide at least 2 hour's written notice prior to the scheduled session start time. Notice shall be given through the Company's designated communication channel.
Cancellations made with less than 2 hour's notice, or a no-show by the tutor, will not result in the session being charged as consumed from your package.
If MyTutorWiz or a Tutor cancels a session for which you have paid, and a suitable reschedule cannot be arranged, the session credit will be returned to your package.
b. Emergency Cancellations by Tutor: In case of an Emergency Cancellation by a Tutor, MyTutorWiz will notify you as soon as reasonably practicable. The session will be rescheduled at the earliest mutually convenient time for the student/parent at no additional charge to you. Notice shall be given through the Company's designated communication channel.
c. Planned Long Leave by Tutor: If a Tutor plans to take a leave of absence for 5 or more consecutive sessions, MyTutorWiz will notify you at least 2 days in advance and will work to manage student schedules during this period, which may include assigning a substitute tutor or pausing sessions.
5.4 Dispute Resolution for Classes: Any dispute or concern regarding the conduct or quality of a particular class session shall be entertained only if raised within a maximum of three (3) months from the date of the class session in question. Disputes raised after this period may not be considered.
6. Tutoring Services
6.1 Tutor Responsibilities: Tutors are expected to provide professional, engaging, and effective online tutoring. They are responsible for lesson preparation, delivering content, and managing the virtual classroom environment.
6.2 Student Responsibilities: Students are expected to attend sessions punctually, be prepared with necessary materials, and actively participate. Parents are responsible for ensuring a conducive learning environment for their child and supervising minors as appropriate.
6.3 AI-Driven Personalization: MyTutorWiz Tutors leverage AI tools to enhance personalized learning. You acknowledge that AI tools may be used to assist in content creation, assessment generation, and learning path recommendations, all under the guidance and supervision of the human Tutor.
7. Class Recordings
7.1 Consent to Record: By agreeing to these Terms, and specifically by providing consent during the registration or booking process, you acknowledge and agree that online tutoring sessions involving your child may be recorded (video, audio, and chat logs).
7.2 Purpose of Recordings: These recordings are made solely for:
Quality assurance and improvement of tutoring services.
Student review and revision purposes.
Tutor performance evaluation and training.
Dispute resolution, if necessary.
7.3 Access to Recordings: Access to recordings is strictly limited. Only the registered parent and their child, the specific Tutor involved in the session, and authorized MyTutorWiz staff (for quality assurance, support, or training purposes) will have access.
7.4 Retention and Deletion: All class recordings will be securely stored and will be automatically deleted after a period of three (3) months from the date of the session. You acknowledge and agree that after this period, recordings will no longer be available.
7.5 No Other Use: Recordings will not be used for any other purpose, nor will they be shared with any third parties, except as required by law or explicitly permitted by you.
8. Intellectual Property
8.1 MyTutorWiz Content: All content on the MyTutorWiz platform, including text, graphics, logos, images, software, and the compilation thereof, is the property of MyTutorWiz or its content suppliers and protected by intellectual property laws.
8.2 Work Product: Any materials, content, or intellectual property created by a Tutor specifically for your child during a paid tutoring session, using MyTutorWiz's platform or tools, shall be considered work-for-hire and the intellectual property rights therein shall belong to MyTutorWiz. You are granted a limited, non-exclusive, non-transferable license to use such materials solely for your child's personal educational purposes.
9. Confidentiality
9.1 You agree to keep confidential any non-public information about MyTutorWiz's business, operations, pricing, or proprietary methods that you may learn during your use of the Services.
9.2 Tutors are bound by confidentiality agreements with MyTutorWiz regarding student and parent information.
10. Disclaimers & Limitation of Liability
10.1 No Guarantees: MyTutorWiz does not guarantee specific academic outcomes or results from the use of our Services. Tutoring effectiveness depends on various factors, including student engagement, prior knowledge, and external study.
10.2 "As Is" Basis: The Services are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
10.3 Limitation of Liability: To the fullest extent permitted by applicable law, MyTutorWiz shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Services; (b) any conduct or content of any third party on the Services, including without limitation, any defamatory, offensive, or illegal conduct of other users or Tutors; or (c) unauthorized access, use, or alteration of your transmissions or content.
10.4 In no event shall MyTutorWiz's aggregate liability for all claims relating to the Services exceed the amount you paid to MyTutorWiz for the Services in the six (6) months preceding the claim.
11. Indemnification
You agree to indemnify, defend, and hold harmless MyTutorWiz, its proprietor, affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your access to or use of the Services; (b) your violation of these Terms; (c) your violation of any third-party right, including without limitation any intellectual property right or privacy right; or (d) any dispute or issue between you and any third party, including any Tutor.
12. Termination
12.1 MyTutorWiz may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.
12.2 Upon termination, your right to use the Services will immediately cease. If you wish to terminate your account, you may simply discontinue using the Services or contact us.
12.3 Sections 4 (Payments, Pricing & Refunds - for earned fees), 7 (Class Recordings - for retention/deletion), 8 (Intellectual Property), 9 (Confidentiality), 10 (Disclaimers & Limitation of Liability), 11 (Indemnification), 13 (Governing Law & Dispute Resolution), 14 (Changes to Terms), and 15 (Contact Information) shall survive any termination of these Terms.
13. Governing Law & Dispute Resolution
13.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of India, specifically the laws applicable in the state of Haryana, without regard to its conflict of laws principles.
13.2 Dispute Resolution: Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be settled by arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended.
Arbitrator: The arbitration shall be conducted by a sole arbitrator mutually appointed by the Parties.
Venue: The seat and venue of arbitration shall be Gurugram, Haryana, India.
Language: The language of the arbitration shall be English.
Award: The arbitral award shall be final and binding on both Parties.
14. Changes to Terms
MyTutorWiz reserves the right, at its sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least [e.g., 30 days'] notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised terms.
15. Contact Information
If you have any questions about these Terms, please contact us at:
MyTutorWiz
Email: contact@mytutorwiz.com
Address: Gurugram, Haryana, India
Website: myyutorwiz.com